Phone companies sometimes block calls connected to suspicious calling patterns proactively for their customers. Many phone companies also enable their customers to block additional unwanted calls by enrolling in a service or installing an app. Consumers can also adjust certain settings on their phone, sign up with a third-party service, or download a third-party app to block suspected unwanted calls. Depending on your service provider, a blocked call may go straight to your voicemail, you may hear a single ring and get caller ID information from the blocked call, or you may get no notice at all.
Many phone companies are taking advantage of FCC rules that allow consumers to be enrolled automatically in call blocking services, but you can opt-out if you are concerned about missing wanted calls. A number of companies also offer call labeling to help consumers determine which calls they want to answer. Labeling services display categories for potentially unwanted or illegal calls such as "spam" or "scam likely" on the caller ID display. Contact your phone company to learn more about the blocking and labeling solutions that may be available to protect you from unwanted and illegal calls.
There may also be apps you can download for your mobile device — at little or no cost — to block or label potential spam calls. According to the latest figures from the Information Commissioner's Office, there was a 20 per cent increase in complaints about nuisance calls last year.
Phone rage: According to the latest figures from the Information Commissioner's Office, there was a 20 per cent increase in complaints about nuisance calls last year. It received 92, reports between January and September , compared with 77, the year before. However, with all major telecoms firms offering a range of free call-blocking and screening services, there are easy ways to stop cold callers getting through.
Dial to bar numbers. All landline customers can use BT's free Call Protect service, which has diverted more than million calls since it was launched three years ago.
As part of this, you have access to the magic number, which allows you to block the last number that called. After dialling , press one and follow the instructions. You can also block withheld numbers this way. The only loophole is when fraudsters 'spoof' their number to look as though it belongs to a legitimate business, such as your bank. If you block these numbers, you will also stop any genuine calls. The service will also automatically identify any likely spam numbers and add them to a blacklist.
Any calls from numbers on this list will be diverted to a junk voicemail, which customers can check now and then if they choose. You can also add up to nuisance numbers to your own personal blacklist. Set up Call Protect online or by calling BT customer service on Customers with Plusnet can sign up to its free Call Protect service, which is very similar to BT's offering. Known nuisance callers are automatically blocked and diverted to your junk voicemail, and customers can create personal lists of up to barred numbers.
Certain types of call can also be diverted to your junk voicemail, such as those from international, withheld and unavailable numbers. However, you can then add 50 numbers to a VIP list so any friends or relatives living abroad can still get through.
To access the service, log into Plusnet's online member centre, go to the Home Phone Control panel and select Plusnet Call Protect from the list.
When you get an unwanted call, hang up, dial and follow the instructions. The service may not be available in certain remote areas of the UK, such as the Outer Hebrides. Call customer service on to get it switched on. Connected devices. Those who serve. Kids plans.
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Unavailable numbers defeating Call Protect. Hi, I have been a strong advocate of Call Protect from within a short time of its launch and I still believe it has worked well for me. Have the scammers found another way to defeat Call Protect? Ribblelancs Guru. Message 2 of 6. Re: Unavailable numbers defeating Call Protect.
Message 3 of 6. Message 4 of 6. Message 5 of 6. HI Ribblelancs , Many thanks for the info.
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